Welcome to Our Help Page

• What are the hours of operation at your Factory Store in Golden?

• What is the best way to reach you by email?
• What is your address?
• What is your phone number?

• You say the Mayhem 140 is more capable than the previous Mayhem 150. How is that possible if it has less travel?
• What type of riding is the Mayhem 140 designed for?
• What is the recommended sag?
• Should I climb with the shock locked-out?
• Will a RockShox Vivid Air or Fox Float X2 fit on the Mayhem 140?
• Can I run a coil shock on the Mayhem 140?
• What size shock does the Mayhem 140 run?

See all articles in Mayhem 140 →

• What is Spot Rewards?
• How do I join Spot Rewards?
• How do I reach VIP tier status?
• How do I earn points?
• How does the referral program work?
• How do I earn points from social posts?
• Is there a limit to how many points I can earn?

See all articles in Spot Rewards →

• Do you offer any customizations or upgrades for your mountain bike?

• What is the best way to determine my size?

• Are there any additional taxes on international shipments?
• Can I pick up my bike from Spot in Golden?
• Does the bike ship to me assembled?
• Do you ship globally?
• If my bike arrives and I'm not home, will it be left unattended?
• What do I do if it the box or bike looks damaged from shipping?

• Do I need to adjust my belt tension every time I remove my back wheel?
• How do I know what belt length or sprocket size I need?
• How do I tension the belt on my Gates Carbon Drive SPOT bike?
• I just got my bike, but how do I measure belt tension?
• My Gates Carbon Drive belt is squeaky. What should I do?
• Why use a Gates CarbonDrive belt over a chain?

• Can a gift card be used more than once?
• Can a gift card be used to buy a gift card?
• Can a gift card be used to pay for shipping and taxes/duties?
• Can gift cards be reloaded?
• Can gift cards be used in conjunction with a discount code or for on-sale items?
• Can I apply a discount code to my gift card purchase?
• Can more than one gift card be used towards a purchase?

See all articles in Gift Cards →

• Necessary Tools

• Do the City bikes come with Kickstands?
• What kickstand do you recommend for your City Bikes?

• What does the Living Link do?
• What is the Leaf Spring made out of?

• Do you have any geared QR Rallye hangers?

• What is the largest chain ring that will fit on my Mayhem 130?
• What is the largest chain ring that will fit on my Rollik?
• What is the largest chain ring that will fit on my Ryve 100 or 115?
• What is the largest Gates Carbon Drive or standard Chain ring that I can put on my Rocker?
• What is the largest Gates Carbon Drive or standard Chain ring that will fit on my Rallye?
• What is the Maximum Gates Carbon Drive Ring I can fit on my Acme/Ajax?

• Acme Assembly Video Link
• Acme Gear Range Comparison to a compact road bike
• Alfine-11 Rear Wheel Spoke Length
• Dynamo Light Wire Routing
• What Fenders do you recommend for my Acme or Ajax?
• What racks will fit my Acme or Ajax?
• Where can I get my Shimano Alfine-11 hub serviced?

• Accepted Methods of Payment
• Can I use multiple forms of payment? (aka split payment)
• Complete Build vs. Frame Only
• What payment methods do you accept?

• Can I run a Rohloff Speedhub on my Spot Bike?

• Bearing Spec - Mayhem 130 & 150, Current Generation
• Bearing Spec - Mayhem 130/509 Gen 1 & Rollik 607
• Bearing Spec - Rollik 150
• Bearing Spec - Rollik 557
• Bearing Spec - Ryve 115 & 100
• If my bike needs service or maintenance, where can I take it?
• Quick-Build Box Video

• My Acme/Ajax is skipping when I am shifting. What is causing the miss shifts and what can I do to fix the problem?

• What does it take to convert a geared Rocker to a Singlespeed?

• Can I run a coil shock on the new Mayhem 130/150?
• Does my new mountain bike come with a shock pump?
• Do you have a comprehensive suspension setup guide for your full suspension mountain bikes?

• Besides demo events and visiting SPOT, is there any other way I can test ride a bike?
• How can I demo one of your bikes?
• How can I demo one of your bikes if I don't live in Colorado?

• Acme Tire Clearance
• Ajax Tire Clearance
• Rallye Tire Clearance
• Ryve Tire Clearance

• Does my Mayhem have tubeless wheels and tires?
• Does my Rocker have tubeless wheels and tires?
• Does my Ryve have tubeless wheels and tires?
• Does my Rallye have tubeless wheels and tires?
• Are the wheels and tires on the Acme tubeless?

• A non-SPOT branded part on my bike broke. What do I do?
• Do you have warranty contact information for your parts suppliers?
• SPOT Brand 30 day Return Policy

• What type of riding is my Mayhem 150 designed for?
• What type of riding is my Mayhem 130 designed for?
• What type of riding was my Ryve designed for?
• What type of riding was my Rocker designed for?
• What type of riding was my Rollik 150 designed for?

• Rocker Carbon Belt Adjustment
• What is my Acme/Ajax made out of?
• Why would I consider a 6-star AXS build for my mountain bike?
• Will my Rallye fit in a home trainer?