Purchase and Shipping

• Are there any additional taxes on international shipments?

  Buy without worry knowing that all taxes and duties are covered during checkout. You won't have any surprises waiting for you when your bike arrives.

• Can I pick up my bike from Spot in Golden?

  Absolutely, we love meeting our customers and being a part of new bike day! If you would like to pick up your bike locally, please enter our address as the shipping address.  (331 Corporate Circle Suite C Golden, CO 80401) We are open M-F 9a-5:30p and can accommodate times outside of that by appo...

• Does the bike ship to me assembled?

  When a bike is ordered, it will arrive 95% assembled. For an experienced mechanic, the final assembly is a 15-minute job. To finish building the bike, a knowledge of work such as, how to properly tighten all 7 stem/headset bolts, install the left and right pedals on the appropriate crank arms, an...

• Do you ship globally?

  Yes, we do ship globally. You may be subjected to taxation and/or other fees set by your country. Check with local authorities to find out what to expect upon receipt of your order. Please note we don't offer returns on international shipments. 

• If my bike arrives and I'm not home, will it be left unattended?

  All our bikes ship with signature required upon receipt. If no one is home, a delivery notification will be left with information about the next delivery window or where to pick up the package. Complete bikes are shipped Fedex in the U.S. It's often easy to arrange a pick-up at one of their lo...

• What do I do if it the box or bike looks damaged from shipping?

  Occasionally, bike boxes arrive damaged by the shipping process. Unless there is visible damage on the bike from outside the box, please accept the shipment. More than likely the bike is fine or if there are damaged parts, we can replace them quickly. We pack our bikes to survive the shipping ...